Refund Policy

Our goal at LUBESSA is to ensure you’re completely satisfied with your purchase. If you’re not, we’re here to help.

Refund Eligibility

• Refunds are available within 7 days of delivery.
• The product must be unused and in its original packaging.
• Proof of purchase (order number or receipt) is required.

Refund Process

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed within 5–10 business days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please contact your bank or payment provider first. Then reach out to us at help@lubessa.com.

Non-Refundable Items

• Gift cards
• Discounted or promotional items
• Used or damaged products not caused by shipping

Need Help?

For questions about refunds or returns, contact our support team at help@lubessa.com.